Return Policy

If for any reason, you are not completely satisfied with your order, return it within 30 days for a full refund, replacement or exchange. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Items must not be worn, washed, and tags must still be attached.

Please note that Columbia Fireflies Official Store will only refund shipping if your return was a result of our error.

Send returns to:
Columbia Fireflies Official Store
Segra Park
1640 Freed Street
Columbia, SC 29201

Damaged or Defective Items

If you received a damaged or defective item, please send us an email with the details and images of your damaged or defective order inquiry by using emailing kwilson@columbiafireflies.com. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

Partial Orders

If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

Wrong item received

If you received an incorrect order by the Columbia Fireflies fulfillment, please send us an email with the details of your incorrect order inquiry by using the contact us form and selecting the subject reason Wrong Item Received. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

We will follow up, if the wrong item(s) was a error on our part you will receive a return shipping label, but not you will be responsible for return shipping costs. Once we receive the item(s), we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

If you live locally, you can drop off the item(s) and exchange/refund. Please email prior to coming in.

When can I expect my credit to be completed?

Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.