Store Hours:

Monday-Friday 10-5

Saturday & Sunday CLOSED
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    Return Policy

    Exchanges and Store Credit with receipt only. No Cash Back or Credit Back on Cards. All items must have price tags attached, be in new, unworn condition, and in the correct packaging. If you are exchanging an item, you must include an additional $9.50 for shipping. If incorrect merchandise has been shipped, the Columbia Fireflies will ship the correct Merchandise. To help us rapidly process your request, please return a copy of this receipt/packing slip with the merchandise. We recommend you return items via an insured mail service for your protection. Please note that the Columbia Fireflies Official Store will only refund shipping if your return resulted from our error.

    Send returns to:
    Columbia Fireflies Official Store
    Segra Park
    1640 Freed Street
    Columbia, SC 29201

    DAMAGED OR DEFECTIVE ITEMS

    If you received a damaged or defective item, please email us the details of your damaged or defective order inquiry emailing KTibbot@ColaFireflies.com. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item, we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    PARTIAL ORDERS

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the email KTibbot@ColaFireflies.com. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

     

    WRONG ITEM RECEIVED

    If you received an incorrect order, please email us the details of your inquiry by using the email KTibbot@ColaFireflies.com.

    We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item, we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

    WHEN CAN I EXPECT MY CREDIT TO BE COMPLETED?

    Due to the high volume of credit requests, we receive, please allow up to 14 business days to process them fully.